Artefaks

General questions

About the Artefaks, the company

• Who's Artefaks?
• What is Artefaks' role?
• How does Artefaks work?
• How can I contact Artefaks?
• How can I keep up with Artefaks news?

Questions about selling on Artefaks

Becoming an Artefaks merchant

• Why sell on Artefaks?
• Who can sell on Artefaks?
• What can we sell on Artefaks?
• I already have an agent or a gallery representing me, can I still sell my work on Artefaks?
• I have my own website or virtual gallery, am I still eligible for an Artefaks gallery?
• Can I have an Artefaks boutique even if I have nothing for sale?
• What are Artefaks’ rates?
• Does Artefaks pay broadcasting rights?
• How does the free trial offer work?

Where to start on Artefaks?

• How do we become an Artefaks merchant?
• What do I need to create an account?

Registering and logging in

• How do we register and login?
• How to I choose the name of my Artefaks boutique?
• How do I choose my URL (my boutique’s hosting address)?
• Why can't I login?
• I didn’t receive my confirmation email? What should I do?
• I answered the confirmation email, but my account remains inactive. What should I do?
• I forgot my password. What should I do?
• I lost or forgot all info relative to my account. What should I do?

Your account

• How do I change my password?
• How do I modify my personal or payment information?
• How do I change the email address associated with my account?
• How to deactivate my Artefaks account?
• Can I close my account and open a new one?
• Can I have more than one Artefaks account?
• I don’t seem to be getting emails from Artefaks. Is that normal?

Your personal profile

• What is an avatar?
• How can I add my photograph or avatar to my profile?
• How do I create my avatar?
• How can I add my bio to my profile?
• What is the maximum length of my bio? What should I write?
• How can I add a personalized marquee to my boutique?
• How do I add images to my personal profile?
• I’m missing a category or a sub-category to explain what I do. Can you add one?

Your postings and transactions

• How do you post an item for sale?
• How do we calculate the shipping costs for an item?
• Is the payment of the posting fees secure?
  
• How does the purchasing and payment of items take place?
• What is the shipping procedure?
• What should I do if I do not receive payment for a sold item?
  
• I haven’t received a payment and yet Artefaks has billed me service fees for the sale. Is that normal?
• Is Paypal payment service secure?
• Can I withdraw an item from my inventory any time I want?
• If I sell all the copies of an item before the posting package expires, will I be reimbursed?
• How do I offer a promotional discount?
  
• How can I renew my posting packages (without having to retype the whole thing)?

Terms and conditions

• Where can I find the Artefaks policies and rules?
• What should I do if I come across a boutique or items which do not conform to the rules?
• What happens if a merchant contravenes the rules?

Additional help

• I’m having difficulty configuring my Artefaks boutique. Can you do it for me?
• I’d like to sell on the Artefaks website, but I don’t have time to look after a boutique. Can you do it for me?
• I haven’t found the answer to my question in this section. Where else can I look?
• I have a suggestion to improve Artefaks. Would you like to hear it?

Questions about purchasing on Artefaks

Purchasing on Artefaks

• Why should we buy from Artefaks?
  
• What can you buy on Artefaks?
• Who am I dealing with when I buy on Artefaks?
  
• Does Artefaks collect a commission on sales?
• Can I bypass Artefaks and deal directly with the artist-seller? By telephoning him or her or going directly to their studio, for example?

Searching on Artefaks

• How do you do a search on Artefaks?
• How do you find the boutique or the works of a specific artist?
• Does Artefaks produce a catalog?
• Is there an Artefaks gallery or store?

Transactions on Artefaks

• What is the purchasing process on Artefaks?
• Artefaks is asking me to confirm my intention to buy, but I've change my mind. What do I do?
• I confirmed my intention to buy, but I didn't succeed in making the payment or decided to not make the payment. What will happen?
• What is the payment process on Artefaks?
• What is Paypal?
• Do I need a Paypal account in order to purchase something on Artefaks?
• What are the accepted methods of payment?
• Is buying on Artefaks secure?
• Why is there no purchase basket?

Purchased items delivery

• When and how will I receive the items I bought?
• What should I do if there is a problem with a shipped item?
• What should I do if I don't receive the item I purchased?

Additional help

• I haven't found the answer to my question in this section. Where else can I look?
• I have a suggestion to improve Artefaks. Would you like to hear it?