Artefaks

General questions

About Artefaks, the business

• Who's Artefaks?
• What is Artefaks' role?
• How does Artefaks work?
• How can one contact Artefaks?
• How can one keep informed of Artefaks developments?

Questions about selling on Artefaks

Becoming an Artefaks merchant

• Why sell on Artefaks?
• Who can sell on Artefaks?
• What can be sold on Artefaks?
• I am represented by an agent or gallery. Can I still sell my artwork on Artefaks?
• I already have a website or online shop. Can I have a boutique on Artefaks?
• Can I have a boutique if I do not have actual artwork for sale?
  
• What is Artefaks' pricing policy?
• Does Artefaks pay exhibition rights to it's artists?
• How does work the free-trial offer?

Where to begin on Artefaks

• What are the steps toward becoming an Artefaks merchant?
• What do I need to register as an Artefaks merchant?

Registring and loging in

• How do I register and log in?
• How to choose my boutique name?
• How to choose my boutique URL?
• Why can't I log in to my account?
• I did not receive my confirmation e-mail. What should I do?
• I replied to the confirmation e-mail, but my account is not activated yet. What should I do?
• I forgot my password. What should I do?
• I lost or forgot all info relative to my account. What should I do?

Your account

• How to modify my password?
• How to change my contact or billing infos?
• How to change the e-mail address associated with my account?
• How to deactivate my Artefaks account?
• Can I close my account and open a new one?
• Can I own and manage more than one Artefaks account?
• I don't seem to receive e-mail from Artefaks? Is that normal?

You personnal profile

• What is an avatar?
• How can I add my photograph or avatar to my profile?
• How can I create my avatar?
• Can I add my bio to my profile?
• How long can be my bio? What shold I write in it?
• How can I add a custom title banner to my boutique?
• How can I add pictures to my personal profile?
• On category or subcategory is missing to accurately describe what I do. Can you add it?

Your postings and transactions

• How t post items for sale in my boutique?
• How to specify shipping fees for an item?
• Is payment for posting fees secured?
• How does work the purchase and payment process?
• How should I proceed to shipping?
• What should I do if I don't receive payment?
• I haven't received payment for my artwork but Artefaks already charged me servicing fees on that sale. Is it normal?
• Is Paypal payment service secure?
• Can I remove an item from my catalog whenever I want?
• If I sell out an item  before the end of its posting package, will I be refunded?
• How can I offer a promotion rebate to my customers?
• How can I renew my items' posting package without having to type everything in again?

Terms and conditions

• Where can I consult Artefaks' terms and conditions?
• What should I do if I spot boutiques or products that do not conform to Artefaks' rules?
• What happen if a merchant contravenes the payments?

Additional help

• I have difficulties with my shop configuration process. Can you do it for me?
• I would like to sell on Artefaks, but I don't want or have time to manage a boutique. Can you do it for me?
• I don't find answers to my questions here. How can I get additional help?
• I have a suggestion to improve Artefaks. Do you want to hear it?

Questions about buying on Artefaks

Buying on Artefaks

• Why buy on Artefaks?
• What can you buy on Artefaks?
• Who am I doing business with when I buy on Artefaks?
• Does Artefaks collect a commission on sales?
• Can I bypass Artefaks' system and buy directly from the artist?

Searching on Artefaks

• How does work the search fonction on Artefaks?
• How can I find one artist's particular boutique or products?
• Does Artefaks publish a paper catalog?
• Is there an actual Artefaks store or gallery somewhere?

Transactions on Artefaks

• How do one buy on Artefaks?
• Artefaks asks me to confirm my purchase, but I changed my mind. What should I do?
• I did confirm my purchase, but I can't or don't want to proceed to payment. What will happen?
• How do one proceed to payment on Artefaks?
• What is Paypal?
• Do I need a Paypal account to purchase from Artefaks?
• What are the accepted forms of payment?
• Is buying on Artefaks safe?
• Where is the shopping basket?

Purchased items delivery

• When and how will I received the ordered item(s)?
• What should I do if there's a problem with an item I purchased?
• What should I do if I don't receive the item I bought?

Aditional help

• I haven't found the anwers to my question on this site. How can I get help?
• I have a suggestion to improve Artefaks. Do you want to hear it?